Frequently Asked Questions | Digital Downloads
The Cobb County Public Library System has partnered with OverDrive to provide eBooks (in ePub and PDF formats) and audiobooks (in WMA and mp3 formats) that can be transferred to portable eReaders and media players.
While we can't answer every question that you might have about your digital downloads, we're happy to provide as much support as we can. Here's a list of frequently asked questions. If you do have another question for us, please feel free to email us at firstname.lastname@example.org. When you email, please be sure to include your name, library card number, information about the device you're using, and the error message you've received (if any).
Also, please be sure to visit OverDrive Help for any questions that aren't answered here.
To log in to the OverDrive site please enter your library card number and PIN. Don't know your library card number and PIN? Contact us for assistance »
I got an error saying my privilege has expired. What does that mean?
This message indicates that your library card has expired (which happens every two years for library cardholders). Renewing your card is easy. Just stop by any Cobb County Public Library System branch, pay any fines you may have, and show proof of residency in Cobb County. (Get more information about a card renewal here.) If you have questions about this (or believe that you are receiving this message by mistake), please contact our Customer Service Department.
Which devices are compatible with the library's downloads?
For more information on which devices are compatible with the OverDrive services, please visit http://www.overdrive.com/resources/drc/.
Will these books work on my Kindle?
Yes! OverDrive has recently partnered with Amazon to offer Kindle versions of eBooks to our patrons. Search the collection to find Kindle-compatible titles here.
You'll need to have your wireless turned on to download books directly to your Kindle. You can find instructions on how to do that here.
Can I return my eBooks early?
If you're reading eBooks on a non-Kindle eReader, you can return your eBooks early through Adobe Digital Editions. To return the eBook, you open up Adobe Digital Editions, viewing the books in “library view,” click on the arrow next to the title you want to return to display the title options. Click on the option to “Return Borrowed Item” and then confirm that you want to return the item.
If you've downloaded the book using the OverDrive app, you can use the app to return the item.
If you've downloaded the item to your Kindle, follow these easy steps:
Watch an instructional video on how to return your Kindle Books early »
Download a step-by-step document that walks you through returning your Kindle Books early »
I'm not able to transfer WMA files to my Android device or iPhone. Why not?
Certain audiobook titles are only available as WMA files. Titles that are in this format cannot be transferred to these phones because they aren't compatible.
Are you ordering new eBooks?
Yes! We order new ones when we can (and as the budget allows). You can always check the OverDrive site to browse our new titles.
I got an error 0x80070057. What do I do?
Something may change with your computer's settings that causes the Digital Rights Management (DRM) software to malfunction. If this occurs, you will need to reset your Windows DRM to listen to or watch OverDrive titles. Microsoft has solutions you can try.
I have a question that isn't answered here. Can you help me?
We'll do our best. Please contact us and include your name, library card number, and the information about the problem you're having. We'll try to help you resolve your issue as quickly as we can; you can generally expect a response within three business days, excluding any observed holidays.