Important messages from the Georgia Department of Human Services:
Georgia DOE/DFCS Partner to Encourage Families to Use Student Tablets to Access SNAP, Medicaid, or TANF Benefits
MARCH 24, 2020
ATLANTA – In an effort to ensure children have access to the nutrition and medical services they need during the COVID-19 pandemic, the Georgia Division of Family & Children Services (DFCS) and Department of Education (GDOE) are partnering to encourage families with school-age children to use district-issued student devices to access online SNAP, Medicaid or TANF applications rather than visit the local county office.
Leaders from both agencies worked throughout the week to remove any barriers that prevented access to the programmatic websites so that parents can file an application online and avoid the need to fill out an application at the local county office.
“We welcomed the opportunity to work with DFCS to make it easier for our families to get the support they need to take care of their children during this difficult time,” said Garry McGiboney, DOE Deputy Superintendent of School Safety and Climate.
“Our primary goal as a division is to make sure that we do everything in our power to help families have access to the basic things they need to take care of their families in this time of need”, says DFCS Division Director Tom Rawlings, “we are very grateful for the support of our partners at DOE in making access to services easier to families while helping the local offices and families practice social distancing.”
While local county office lobbies may be temporarily closed, DFCS remains open for business and is encouraging families to access self-service options.
Self-service options include:
Food Stamp and Medicaid Benefits
Visit: gateway.ga.gov (verification documents can also be uploaded and case status info is available for all benefits)
Download an Application: https://dfcs.georgia.gov/services
Electronic Benefits Transfer (EBT)
Visit: https://www.connectebt.com/gaebtclient or call: 888-421-3281 for updates
Those without internet access can contact the DFCS Customer Contact Center at 877-423-4746 for additional information or to request a paper application. Once completed, applications and any required verification can be mailed back to your local county DFCS office.
County office locations are available online at https://dfcs.georgia.gov/locations.
For more information on the Georgia Division of Family & Children Services please visit, https://dfcs.georgia.gov/. To learn more about the Georgia Department of Education please visit, https://www.gadoe.org/coronavirus.
DHS implements new office protocols in response to COVID-19
MARCH 20, 2020
ATLANTA—In alignment with Gov. Brian P. Kemp’s call to limit in-person contact across the state, the Department of Human Services is implementing new office protocols in response to COVID-19. Beginning Monday, March 23, 2020, all DHS offices will encourage customers to use self-service options and telephonic communication as a primary means to conduct business. Individuals requiring in-person consultation will be seen by appointment only.
“The health and safety of our customers and staff is our top priority,” DHS Commissioner Robyn A. Crittenden said. “While we refocus efforts from in-person contact to other means of business, we remain committed to providing services to vulnerable populations across the state.”
Division of Family & Children Services customers are encouraged to use the below tools:
- Apply for Food Stamp and Medicaid Benefits at gateway.ga.gov (Verification documents and case status info for all benefits; food stamps, Medicaid and TANF account updates are also housed on this site.)
- Download an application at https://dfcs.georgia.gov/services
- For information on Electronic Benefits Transfer (EBT), visit https://www.connectebt.com/gaebtclient or call 888-421-3281 for updates
- For general information, visit dfcs.ga.gov.
- Call 877-423-4746
- For those without access to online resources, requests can be made via phone for applications to be mailed to them. Customers should complete the applications at home and return by mail with supporting documentation included.
- To report suspected child abuse or neglect, call DFCS Child Protective Services (24 hours a day, 7 days a week) at 1.855.GACHILD or 1.855.422.4453. For those with questions about existing child welfare cases, customers can call case managers or their supervisor for support.
Division of Child Support Services customers are encouraged to use the below tools:
- Download the “DCSS on the go” mobile app by searching for “Georgia child support” in your app marketplace
- Access the Customer Online Portal at childsupport.ga.gov
- Chat online with an agent at childsupport.ga.gov
- Call 1-844-694-2347
- Visit childsupport.ga.gov
Division of Aging Services customers are encouraged to use the below tools:
- Call 866-552-4464
- Visit aging.ga.gov
For regular updates, customers can visit our websites:
Customers can also follow us on social media at: